Customer conversations can make or break a relationship.
Difficult customer? Difficult message? Sensitive relationship? Important clarity?
Whether informal or formal or light-hearted or heavy, let’s explore:
- What is it about verbal communication with this particular customer that concerns you the most?
- What are the right words?
- How do you take your customer relationship where you want it to go?
- What words support a clear understanding?
For years, I helped sales executives examine customer conversations, from initial exploration of the opportunities to alternative ways of accomplishing the customer’s end result.
I spoke with C-level customers to hear their ideas about ways to improve or grow the relationship. I can coach you through your clarity and intention.